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Privacy Statement

Last Updated: 01.11.2024

(Placeholder) (“CitySage,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Statement explains how we collect, use, share, and protect your personal information when you use the CitySage app.

1. Data Collection

In compliance with the Swiss Federal Act on Data Protection (FADP) and EU GDPR Articles 5, 6, and 13, CitySage collects and processes personal data as follows:

  • Account Information: When you create an account, we collect your email address, username, and any optional profile information you provide.
  • Location Data: To enhance the app’s navigation and tour features, CitySage may collect real-time location data when you enable this feature.
  • Payment Information: When you purchase premium tours, we collect payment information through a secure third-party payment processor, who handles and stores payment data in compliance with PCI-DSS standards.
  • Usage Data: We collect data on how you interact with the App, including device type, IP address, and browsing behavior, to improve functionality and user experience.

2. Purpose of Data Collection

CitySage collects personal data for the following purposes:

  • Service Provision: To provide, personalize, and enhance your experience with CitySage.
  • Payment Processing: To facilitate secure transactions for one-time purchases of premium tours.
  • Analytics and Improvements: To analyze usage patterns and improve the App’s functionality.
  • Marketing: With your consent, we may send promotional content or offer updates via email. You can opt-out at any time.

Data collection and processing are based on Art. 6(1)(b) GDPR for contract performance, Art. 6(1)(a) GDPR for consent-based activities, and Art. 31 FADP for legitimate interest in Switzerland.

3. Third-Party Sharing

CitySage may share your personal data with third-party service providers, as necessary:

  • Payment Processors: For secure processing of one-time purchases.
  • Analytics Providers: To help analyze usage data and improve the App. Data shared with these providers is anonymized where possible.
  • Legal Compliance: We may disclose information to comply with legal obligations or respond to lawful requests from public authorities, in line with Art. 6(1)(c) GDPR and Art. 13 FADP.

We require all third-party providers to adhere to strict data protection standards as required by the FADP and GDPR.

4. Data Storage and Security

CitySage stores user data on secure servers located in Switzerland and the EU. We implement appropriate technical and organizational measures, such as encryption and access controls, to protect your data from unauthorized access, loss, or misuse, in compliance with Art. 7 FADP and Art. 32 GDPR.

5. User Rights

Under the FADP and GDPR Articles 15-22, users have the following rights regarding their personal data:

  • Access: You can request to know what personal data we hold about you.
  • Rectification: You can request corrections to inaccurate or incomplete data.
  • Deletion: You can request the deletion of your personal data, subject to legal retention requirements.
  • Restriction: You can request a restriction on processing your data under certain conditions.
  • Objection: You can object to processing based on legitimate interests or for direct marketing purposes.
  • Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at [Insert Contact Email]. We may require verification of your identity before processing requests.

6. Cookies and Tracking Technologies

CitySage uses cookies and similar tracking technologies to provide a seamless experience and analyze user interaction with the App. We use:

  • Necessary Cookies: Essential for the operation of the App.
  • Analytical Cookies: To gather data on app usage and improve functionality.

Users in the EU are provided with a consent banner upon their first visit, in compliance with Art. 6(1)(f) GDPR and Swiss FADP. You may manage your cookie preferences at any time in your account settings.

7. Cross-Border Data Transfers

When transferring data outside Switzerland or the EU, CitySage uses appropriate safeguards, such as Standard Contractual Clauses (SCCs), to protect your data in compliance with Art. 46 GDPR and Art. 6(2)(a) FADP. These transfers are primarily conducted within secure servers hosted in countries with adequate data protection standards.

8. Data Retention

CitySage retains personal data only as long as necessary to fulfill the purposes outlined in this Privacy Statement or as required by law. Generally:

  • Account Information is retained for as long as your account is active.
  • Location and Usage Data is anonymized or deleted after it is no longer needed for operational purposes.
  • Payment Information is retained only for the duration required by financial regulations and then deleted or anonymized.

9. Changes to This Privacy Statement

We may update this Privacy Statement to reflect changes in our data practices or applicable laws. You will be notified of any material changes, and continued use of the App following such changes constitutes acceptance of the new Privacy Statement.

10. Contact Information

If you have questions about this Privacy Statement or wish to exercise your data rights, please contact us at:

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